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Conflict management and prevention

Conflicts are natural and happen all the time. They can have positive as well as negative consequences for the ship. It is the way they are resolved that determines the outcome. Negative consequences may lead to relations between some people becoming locked or possibly even to a total breach. Positive outcomes could be people learning from the conflict and getting new ideas.

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Communication and information

A manager communicates just by being there. People aboard identify with the manager whether he speaks out or is silent, acts or does not act. If the manager follows up on something, the crew will see this as important, and if he /she does not, they will reach the opposite conclusion.

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Preventing social isolation

Meals aboard are most important, simply for the enjoyment of food and partly too, the socializing that goes with eating together. Because of the way watches are organized aboard, meals are often taken at different times. Consider whether something could be done to make it easier for the crew to eat together. The cook is important. Cooks should not just be good at making food. They often get to act as the social centre of the vessel.

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